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Terms & Conditions

Terms and Conditions

These terms and conditions (the “Terms and Conditions “) govern the use of (the “Site”).  This site is owned and operated by London Down Syndrome Association (“LDSA”).  This site is includes an ecommerce area.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of of the LDSA and the Site’s creators.  This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our site for illegal purposes, and not to:

  • Violate the intellectual property rights of the Site owners or any third party to the Site.

If we believe you are using our site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site.  We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

Sale of Goods

These Terms and Conditions govern the sale of goods available on our Site.

The following Goods are available on our Site:

  • Clothing
  • Awareness accessories & swag
  • Books
  • Program Fees
  • Event Tickets

All products and services will be paid in full at the time they are ordered.

These Terms and Conditions apply to all of the goods that are displayed on our Site at the time you access it.  This includes all products listed as being out of stock.  All information, descriptions, or images that we provide about our goods are as accurate as possible.  However, we are not legally bound by such information, descriptions or images as we cannot guarantee the accuracy of all goods we provide.  You agree to purchase good from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary.  If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid.  You agree it is your responsibility to monitor your payment instrument to verify receipt of any refund.

All sales of any goods or services are final at the time of purchase.  No refunds will be issued.


We accept the following payment methods on our Site:

  • Credit Card
  • PayPal
  • E-transfer
  • Debit

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use.  By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery

When you purchase good from our Site, the goods will be delivered through one of the following methods:

  • Local Delivery
  • Canada Post

Delivery will take place as soon as reasonably possible, depending on the delivery method selected.  Delivery times may vary due to unforeseen circumstances.  Please note that delivery times to do not include weekends or statutory holidays.

For long distance delivery, you may be required to pay an additional delivery fee for the goods you have purchased.

For purchases to be delivered to a destination outside of Canada your purchase may be subject to import duties and taxes applied by the destination country.  You are responsible for paying any such duties or taxes.  Please contact your local customs office for more information before making a purchase.  We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient.  We are not liable for the delivery of your goods to the wrong address or the wrong person as a result of you providing us inaccurate or incomplete information.


Refunds for Goods

All goods sold on our Site are non-refundable.

Refunds for Programs

We provide refunds for programs sold on our Site as follows:

  • Refunds will be issued if a program is cancelled due to insufficient registration
  • Refunds will be issued within 7 days of the program cancellation

Consumer Protection Law

Where the Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation.  If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitations of Liability

LDSA and our directors and affiliates will not be held liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.


Except where prohibited by law, by using this Site you indemnify and hold harmless the London Down Syndrome Association and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the Province of Ontario.


These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site.  We will notify users by posting an announcement to the Site of the changes of these Terms and Conditions.

Contact Details

Please contact us if you have any questions or concerns.  Our contact details are as follows:

1 (888) 376-7008

[email protected]

P.O. Box 520522 Commissioners Rd, London, Ontario, N6C 0A1